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Litho Printers of
business stationery, letterheads,
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Double Image Design Printwork Policy .



designing DELIVERY signs PAYMENT signs PRIVACY POLICY signs TERMS & CONDITIONS signs VAT RULES printing

Delivery
All print prices on our website INCLUDE delivery. We use a reputable nationwide carrier to deliver all our goods on a next working day service.

Please note that some postcode regions cannot be guaranteed a next working day delivery - please check at the time of ordering.

Please remember that delivery is for a NEXT WORKING DAY - items despatched on Friday will be delivered on Monday.

PO BOXES, please note that we cannot deliver to a PO Box nor can we deliver direct to any exhibition centres or hotels.

We reserve the right to refuse delivery to certain addresses where additional costs would be incurred.

Our couriers deliver the vast majority of work on time, however, we cannot be responsible IN ANY WAY for failed deliveries as these are completely outwith our control.

Double Image Design cannot be held responsible in any way for any losses, howsoever incurred, after goods leave our premises for delivery by a third party.

The couriers are fully insured to cover losses but this issue MUST be taken directly with them. top

Your printwork will be delivered at the latest within 10 working days from the date you approve the proof (excluding national public holidays)

Payment

Our payment policy is full payment with order, when ordering via our on line ordering this can be by credit card ONLY.

We fully understand that you may not be comfortable with our secure on line ordering and have allowed an "opt out" when ordering on line, we will then contact you by phone for payment.

Please note: we are usually VERY busy and there may be a delay in contacting you for payment, although we will certainly attempt to contact you on the next working day after the order is placed.

Please ensure that the phone number you provide is one where you can be contacted
Please note no print work can start until payment has been received.

When ordering through one of our print centre in Glasgow payment can be made by: cash : cheque : credit card : maestro card.

Please note personal cheques MUST have a guarantee card and we reserve the right not to start work until cheques clear our bank. top

Privacy Policy
John & George Hanlon t/a Double Image Design, hereinafter referred to as "Double Image Design".

Double Image Design and its affiliates respect the privacy of its on-line visitors and are committed to providing a secure environment for them.

We have adopted an On-Line Privacy Policy that guides how we collect, store and use the information you provide us. This Privacy Policy details how Double Image Design safeguards the privacy of its on-line visitors.

Please note that when you link to other sites from any of the Double Image Design web sites listed below, the Double Image Design Privacy Policy does not apply to, and cannot control the activities on, those other sites. Also, this Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. Our privacy policy contains information regarding the following; top

What personal information we may collect?
What other types of information may we collect?
How your personal information may be used.
Who is collecting your information?
With whom your information may be shared?
What choices you have regarding the collection, use, and distribution of your personal information.
What cookies are and how we use them?
What are Internet protocol addresses?
What to do if you want to correct or review your personal information?
How secure your personal information is.
What to do if you have a question or complaint?

If you have any questions, complaints, or comments regarding our privacy statement or policies, please contact the Privacy Policy Administrator at privacy@doubleimage.co.uk.

This Privacy Policy currently applies to the following web sites operated by Double Image Design:
www.uksafetysigns.com, and www.competitiveprinting.co.uk, and www.uksafetysigns.co.uk, and www.a1webcentre.co.uk, and any other web page which may be added at a later date top


What personal information is collected?
Double Image Design only collects personal information on a voluntary basis. If an on-line visitor submits information to Double Image Design, it will usually take the form of either: (1) the purchase of goods or services through our on-line stores; (2) registration for the receipt of publications and newsletters (3) general enquiries relating to the procurement of print (4) a consumer complaint; and/or (5) surveys and comments. The requested information may include your name, address, phone number, e-mail address. Although we do not require this information to gain access to our sites, you may not be able to access certain areas that require registration or receive materials such as newsletters unless such information is provided.

Visitors purchasing products or services through our on-line stores will be required to provide additional information such as a valid credit card number and expiration date. top

What other types of information may we collect?
Your web browser or client software may transmit certain geographic information or information regarding the capabilities or features of your computer to Double Image Design. Double Image Design may use this information to generate aggregate statistics about our user community or for security purposes. This information is never linked to you or your business/household in any way. top

How do we use your personal information?

The personal information you provide Double Image Design will allow us to fulfill your product or service order; alert you of new products, features, or enhancements; and/or notify you of upgrade opportunities, contests, or special events. Double Image Design operate a STRICT POLICY of NOT passing your details to ANY OTHER company or third party for any other marketing purposes.

Lastly, we may use your personal information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers. top

Who is collecting your information?
When you are asked for information while on a Double Image Design site, you are sharing that information only with Double Image Design and we will not disclose that information without your permission. Some services, however, are provided in conjunction with partner companies. If another company other than Double Image Design is collecting your personal information, you will be notified at the time the information is collected. If do not want your information shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.

Please be aware that advertisers or web sites with links to our sites may collect personal information about you. And remember, the Double Image Design Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or web sites. top

With whom may my personal information be shared?
Double Image Design may disclose your personal information to third-party vendors for the purpose of fulfilling orders for example courier companies, processing mailings, or to analyze and/or store data. In special circumstances, we may also disclose such information if there is a violation of our Terms and Conditions or if we have a good faith belief that the law requires it.

Double Image Design sites may also have forum sections, where users can chat and exchange ideas and tactics. When posting to a forum, please be aware that the information posted is being made publicly available on-line and the user does so at his or her own risk. top

What choices do I have regarding the collection, use, and distribution of my personal information?

Double Image Design allows you to control the way we use personal identifying information that we might obtain. In fact, many of the "mailings" Double Image Design may send you, such as newsletters, tell you how to cancel the receipt of any future mailings.

If, at any time, you wish to opt-out of: (1) providing us your personal information, (2) having your personal information shared with third parties, and/or (3) receiving information, via email or postal mail, about new products, services and promotions, you can do so by writing to The Administrator, Double Image Design, 2318 Dumbarton Rd, Glasgow G14 0JS. Please indicate in your request what publications or services you no longer wish to receive so that we may better address your needs. top

What are cookies and how do you use them?
Double Image Design uses cookies on its web sites. Cookies are a feature of your web browser that allows web sites to transfer bits of information to your computer for record-keeping purposes. A cookie stored on your computer can be used to "remember" things like your password, or that you have already registered. This allows us to speed up your future activities, saving the time you would normally spend entering information such as your password or registration. In addition, Double Image Design may use cookies to retrieve user information for promotional, marketing, or security purposes. top

What are Internet protocol addresses?

An Internet protocol ("IP") address is the unique number assigned to your server or Internet Service Provider ("ISP"). Double Image Design may keep track of IP addresses for system administration, to report aggregate information, or to prevent our servers from being abused. top

What do I do if I want to correct or review my personal information?

If for any reason you are concerned with the way we are using your personal information, or would like to correct or request that we cease from using such personal information, please contact Double Image Design, 2318 Dumbarton Rd, Glasgow G14 0JS top

How secure is my personal information?

Double Image Design has taken steps to ensure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure socket layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information. top

What if I have a question or complaint?
If you have any questions or wish to file a complaint, please feel free to send a letter addressed to Double Image Design, 2318 Dumbarton Rd, Glasgow G14 0JS, we regret that we cannot action any complaint unless a name and return address is provided.

By using the Double Image Design web sites listed herein, you signify your assent to the Double Image Design Privacy Policy.
If you do not agree to this policy, please do not use these web sites. top

Terms and Conditions

John & George Hanlon t/a Double Image Design, hereinafter referred to as "Double Image Design".

1. PRICE VARIATION: estimates are based on Double Image Designs current costs of production and unless otherwise agreed are subject to amendment on or at any time after acceptance to meet any rise in such costs. top
2. TAX: Double Image Design reserves the right to charge the amount of any taxes, value added tax, duties or royalties etc which are payable whether or not included on the estimate or invoice. top
3. PRELIMINARY WORK: all work carried out, whether experimentally or otherwise, at the customers request shall be charged. top
4. COPY: a charge may be made to cover any additional work involved where copy supplied is not clear, complete and legible. top
5. PROOFS: proof copies of all work including photographs may be submitted for customers approval and Double Image Design shall incur NO LIABILITY for any errors not corrected by the customer in proofs so submitted. Customer alterations and additions will incur further charges. When layout is left at Double Image Designs discretion any changes made thereafter will incur further charges. top
6. COPYRIGHT: The customer shall be solely responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, literatures, maps etc. The customer will indemnify the printer and his agents from any claim arising thereof. top
7. COMPANY IMPRINT: unless otherwise specially requested in writing all work produced will carry our company imprint which will be positioned at our discretion. top
8. DELIVERY AND PAYMENT: (a) delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed, the ownership shall pass providing full payment has been received by cleared effects. (b) no print work will commence until i) full payment has been received ii) proof approval so submitted. Double Image Design reserve the right not to start such print work until any such payments, in the case of cheques, have cleared our bank. (c) the responsibility for collection and or delivery of goods lies with the customer. Any carriage arranged by Double Image Design is on the customers behalf and the printer is not liable for any delays arising out of that carriage. (d) should expedited delivery be agreed an extra charge may be made to cover any overtime or any other additional costs involved. (e) should work be suspended or delayed at the request or as a result of the customer or their agents for a period of more than 14 days Double Image Design shall then be entitled to payment for all work already carried out, material specially ordered and other additional costs including, but restricted to, storage. (f) cheques returned to Double Image Design will incur a handling charge of £20 per transaction. Double Image Design reserves the right to notify any credit agencies when cheques are so returned. top
9. COMPLETION DATES: all delivery dates/times given are approximate, unless a guaranteed delivery date has been agreed in writing and the appropriate guarantee payment received. All delivery dates given are approximate and are based ONLY on working days AFTER receipt of i) the final proof copies, ii) written authority to proceed, iii) full payment. Double Image Design reserve the right not to commence work until, in the cases of cheques, payment has cleared our banking system. Although every effort will be made to meet such approximate dates, due to the nature of the process Double Image Design cannot accept any liability or consequential loss claims arising from such a completion date not being met other than to the extent of the refund of any premium charges which may have been paid. top
10. VARIATION IN QUANTITY: every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work in one or two colours and 5-10 per cent for work in full colour being allowed for overs or shortages the same to be charged or deducted. top
11. CLAIMS: any query regarding the condition of goods supplied should be made to Double Image Design verbally as soon as practicable and no later than 24 hours after the collection / receipt of the goods and confirmed in writing NO LATER than 5 working days after same. Any claim regarding non delivery must be made in writing within 10 days on the invoice date. No claims will be entertained that fall outwith this time period. top
12. LIABILITY: the printer shall not be liable for any loss to the customer arising from delays in transit not caused by the printer. top
13. STANDING MATERIAL: all plates and associated products used by Double Image Design shall remain their exclusive property. Such items supplied by the customer shall remain the customers property, such items being supplied by the customer entirely at their own risk. Double Image Design reserve the right to destroy or dispose any and all such products immediately after printing has been completed, with the exception of products supplied by the customer which will be retained, at the customers own risk, by Double Image Design for a period not exceeding 1 month, such clause applying also to printwork not collected. top
14. CUSTOMERS PROPERTY: all property supplied to Double Image Design by or on behalf of the customer shall while it is in the possession of Double Image Design or in transit to or from the customer or their agents be deemed to be at the customers own risk unless otherwise agreed by Double Image Design in writing, such property should be insured accordingly by the customer. Whilst every care is taken Double Image Design and his agents cannot accept any responsibility for loss or damage to any artwork, photographs, media storage, disk, literature or ANY other property supplied by the customer or their agents, any liability shall be limited to the replacement cost of the basic material to a maximum claim value of £50 (fifty pounds sterling) top
15. MATERIALS SUPPLIED BY THE CUSTOMER: (a) Double Image Design may reject any paper, plates or other materials supplied or specified by the customer which appear to him as unsuitable. Additional costs will be incurred if said defective materials cause an unreasonable delay to the printer. Under no circumstances may any inks or other consumable / chemical products be supplied by the customer or their agents. (b) Where materials are so supplied Double Image Design will take every care to secure the best results, however responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. (c) it shall be the customers sole responsibility to satisfy themselves of the suitability of ANY paper/card used, examples include, but are not restricted to: suitability of print for food use, suitability of paper for laser printers etc. Double Image Design cannot accept responsibility for any claim arising from the unsuitability of printed products. The customer or their agents must also supply an adequate extra amount to cover normal spoilage and set up. top
16. INSOLVENCY / ACCOUNTS: if the customer ceases to pay debts in the ordinary course of business or cannot pay their debts as they become due or being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or being a person which has an act of bankruptcy petition issued against him, Double Image Design without prejudice to other remedies shall: (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out, whether completed or not and materials purchased for the customer, such charge to be an immediate debt due to him and (ii) in respect of all unpaid debts due from the customerhave a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled to the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply then proceeds towards such debts. ACCOUNTS: Double Image Design will at their discretion determine whether a trade account will be opened after obtaining relevant references and bank opinions supplied by the customer. Accounts are normally on available to council and government bodies and PLC companies and such work only undertaken on the provision of a duly signed purchase order. Such invoices are issued strictly on a nett monthly account, Double Image Design reserve the right to charge interest on overdue accounts and or to close accounts at any time, in such events all monies, whilst due or not becoming immediately payable. top
17. ILLEGAL MATTER: (a) Double Image Design shall not be required to print any matter which in its sole and final opinion is or may be of an illegal or libelous or inappropriate nature or an infringement of the proprietary or other rights of any third party, such conditions being extended to material of an extreme or political nature. (b) Double Image Design reserves the right to refuse to print any matter which in his opinion may be prejudicial or detrimental to the good of Double Image Design and or its agents. (c) Double Image Design shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent design or any other proprietary or personal rights contained in any material printed for the customer and or their agents. The indemnity shall extend to any amounts paid on a lawyers advice in settlement of any claim. top
18. SUITABILITY OF PRODUCTS: Double Image Design accepts no responsibility as the suitability of any printed product. In cases where such printing may be used for clothing labels, food packaging etc it is the customers sole responsiblity to ensure the suitability prior to printing, no claim will be entertained
19. FULL COLOUR PRINTING: every effort will be made to obtain the best possible colour reproduction on customers work but due to the nature of the process involved Double Image Design shall not be required to guarantee an exact match in colour or texture between the printed results and any proof or existing copy so supplied. Pantone ink matches cannot be produced using the full colour process. Any proof copies issued are NOT colour accurate and are issued for content checking only. top
20. RIGHT TO CANCEL: Double Image Design reserve the right to cancel ANY order at ANY time without reason where such orders are cancelled any monies due will be refunded EXCLUDING any costs incurred as a result of work done on the instructions of the customer or their agents. Customer Cancellations: Orders cancelled after an on line payment or credit card payment has been made are subject to an administration charge of £18 - in ADDITION to any works carried out. Proofing that is provided with no charge is offset against the production costs, when orders are cancelled AFTER the proof has been supplied the original cost of of the setup / proof £13.00 1 colour £18.00 2 colour £33.00 full colour applies, in addition to any artwork / setup or printing costs incurred. top
21. INTERNET AND E.MAIL: where orders are placed via electronic means, including but not restricted to, web, internet, e.mail no order will be deemed as accepted by Double Image Design until such orders are confirmed via an OFFICIAL Double Image Design e-mail and or order form, Double Image Design reserve the right to alter prices on such order forms should the specification of the order differ from the customers original brief/order. Please note that orders taken over the internet/e.mail can only be processed for work being delivered in the United Kingdom. top
22. PRINTED RESULTS: Double Image Design have no control over the production of artwork supplied by customer and or their agents, the guide produced by Double Image Design is a basic guide only and in no way provides an exhaustive or guaranteed result, where customers or their agents supply artwork for print on disk or via any other means this is done entirely at the customers own risk Double Image Design can accept no responsibility for the quality of the printed product. top
23. FORCE MAJEURE: Double Image Design shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including, but not limited to: staff illness, act of god, legislation, war, terrorist activity, fire, flood, drought, failure of power, mechanical / machinery failure, lock out, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any liability to procure material required for the performance of the contract. During the continuance of such contingency the customer may by written notice to Double Image Design elect to terminate the contract and pay for work done and material used, but subject thereto shall otherwise accept delivery when available. top
24. TERMS AND CONDITIONS: these terms and conditions are those which any order or contract is founded upon and supercede any terms and conditions issued by the customer or their agents prior to or after the placing of any order top
25. LAW: These conditions and all other express terms of the contract shall be governed and construed in accordance with laws of Scotland. These terms are available in printed format on request - E&OE.

VAT RULES
Printing is a strange one when it comes to value added tax with certain products being zero rated and others standard rated. As a GENERAL rule of thumb leaflets, brochures and booklets are zero rated so we have defaulted these products to ZERO RATE VAT, however, depending on the application these items are being used for may result in them becoming a VAT product, so we reserve the right to add VAT if we believe this is required. top

The picture gets complicated when brochures that are zero rated on paper may be standard rated if printed on card - confused.

Business stationery is ALL STANDARD RATED as are POSTCARDS and POSTERS

If you are unsure about VAT either ask one of our print advisors at your nearest centre, drop us an e.mail or even check out the latest at the VAT Office web page the document you are looking for is "Notice 701/10" - Printed and Similar Matter. We have provided a link direct to the VAT web page: www.hmce.gov.uk top

   
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Double Image Design provide a very competitive fast full colour business printing service for all type of one - full colour, business stationery, letterheads, business cards, compliment slips, posters, leaflets, brochures, calendars, invoices, menus, mailers, flyers. As creative graphic designers we can provide high quality one to full colour graphic designs and marketing service. As a full colour leaflets designers printers company, we can cheaply design and print any quantity of full colour promotional, presentation, corporate, folders, product, leaflets, trifold, flyers, catalogues, business cards, compliment slips, posters, leaflets, brochures, calendars, invoices, menus, mailers, flyers. We provide a fast competitive cheap leaflets designing printing and marketing prices, costs, quotes or estimates. We can also supply a range of acrylic leaflets display rack holders and leaflets holder stands.